Call Centre Operations Manager Jobs
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Search Results - Call Centre Operations Manager Jobs
Health Window-Pretoria
Due to growth, we are looking for another experienced OPERATIONS MANAGER who can lead our call center representatives to better performance and improve service quality, leading to customer growth.
The suitable candidate will assist in establishing...
iSON Xperiences-Johannesburg
and that targets are met and exceeded Review, monitoring and tracking of individual performance monthly and relevant documentation thereof Track attrition and absenteeism levels for overall Call Centre, flagging any areas of concern to the Operations Manager Fair...
The Legends Agency-Durban
is responsible for managing the entire Customer Service Division (CSD) and Product Support Division (PSD) call centre operations. This role entails implementing and maintaining call centre standards, resourcing, training, and optimizing efficiencies and controls...
The Individual Touch-Durban
Ensure achievement of profitability by managing margins and discounts Ensure the company's ways of selling is adhered to by Sales Reps Monitor and manage expenditures within flexible budgeting (revenue and income achievement) Implement corrective action...
Initiate International-Johannesburg
Our Client is on the hunt for a dynamic Call Centre Manager in Johannesburg to spearhead their customer service operations in the exhilarating iGaming and Sportsbook sector. […]
In this exciting position, you will take charge of the fast-paced...
compujobs.co.za -
Staffsource-Johannesburg
We are in searched a DYNAMIC, PERFORMENCE DRIVEN collection manager based in call centre in finance department. […]
Utilizes existing & emerging call center technology to meet business & customer/associate satisfaction goals
Manages inbound...
freerecruit.co.za -
Santam Insurance-South Africa
Business Analytics Ops Manager: Insights and Analytics
Bellville, Western Cape, South Africa
Business Analytics Ops Manager: Insights and Analytics
The Business Analytics Operations Manager: Insights and Analytics will oversee the daily...
appcast.io -
Sanlam-Cape Town
3 years Management experience in call centre operations management
COMPETENCIES
• Driving Strategy
• Commercial Orientation
• Client Focus
• Decision Making
• Enabling Innovation
• Change Leadership
• Continuous Leadership
• Talent-Focused Leadership...
sanlamcloud.co.za -
ABB-Modderfontein
Customer Operation Manager
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim...
careers.abb -
Concentrix-Durban
Customer Service and Support
Location
Durban, South Africa
Job Title: Operations ManagerJob Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring...
surfingwave.app -
Yoco-Cape Town
We’re looking for a skilled Workforce Management Analyst to establish and lead our workforce management function within the Customer Operations team.
Who we are
Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive...
surfingwave.app -
MultiChoice Group-South Africa
spearheading cutting-edge
technology, supporting local content and providing an exceptional customer experience.
• Join Africa’s most loved storyteller
Key Customers
Internal: Customer Care management team, Multi Choice divisions, Call Centre, Line Managers...
surfingwave.app -
SPARK Schools-South Africa
academic and school operations staff.
• Training and Development:
• - Works directly with the Customer Services Team by assisting them to meet targets by providing weekly coaching sessions
• Conducts ad hoc audits and training with Office Managers...
surfingwave.app -
RSAWEB-Cape Town
degree in IT, Operations Management, or a related field is preferred.
• 3+ years of experience in a leadership role, preferably within the Call Center, IT or ISP industries.
• Strong leadership and mentoring skills.
• Proven ability to manage and optimize...
surfingwave.app -
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