Contact Centre Jobs
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Johannesburg
revenue targets.
Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as needed. Manage reception duties.
Tracking, measuring, and reporting of the overall Local Contact Centre...
Isilumko Staffing (JHB)-Johannesburg
We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.
Key...
Johannesburg
One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area.
Qualifications and experience:
• 1+ years...
SA Commercial (Pty) Ltd-Cape Town
of the role.
Experience and Qualifications
Proven track record within a contact centre sales environment for 2 years preferably in an international contact centre.
A good standard of general education
• Excellent typing skills
• Ability to multitask.
Excellent...
Johannesburg
with a standard operating model and adhere to required processes, sales and service guidelines
Manage contact centre performance B2C / B2B inbound and B2C outbound programs
Assess contact centre for capabilities to reach the sales conversion rate / revenues...
iSON Xperiences-Randburg
in English. Must be able to display proven computer literacy Able to work under pressure Goal driven Ability to work with little supervision Contact Centre skills training Call handling skills Telephone etiquette skills Understanding of website navigation...
Isilumko Staffing (JHB)-Johannesburg
needed
• Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality but not a must
• Hospitality mindset – understands the diligence and communication skills needed to deal with luxury, international travelers...
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iSON Xperiences-Randburg
in English. Must be able to display proven computer literacy Able to work under pressure Goal driven Ability to work with little supervision Contact Centre skills training Call handling skills Telephone etiquette skills Understanding of website navigation...
United Overseas Bank Ltd.-Johannesburg
processing.
Job Responsibilities
• Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each case escalated prior to escalating out to Fraud Support Team...
appcast.io -
6 similar jobs: Pretoria, Nigel, Vanderbijlpark, Soshanguve, Vereeniging...
Cre8work-Johannesburg
Job description
Requirements
§ Matric is compulsory
§ Strong communication skills
§ Presentable
§ Clear criminal record
Duties and Responsibilities
• Answering phones from customers professionally and responding to customer inquiries and...
Cape Town
Contact Centre Team Leader for FMCG Beverages
Requirements – CIC Team Leader
A minimum of 5 years of relevant commercial or corporate work experience (in the FMCG industry would be an advantage) and 1 – 2 years’ experience as a Team Leader...
jobvine.co.za -
ITRS-Durban
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual; ● Dealing with outbound calls in terms...
freerecruit.co.za -
Genesys-Johannesburg
sponsorship.
• Identify, understand, and address business problems through interpersonal and analytical assessment with stakeholders in the CX, EX, Digital, AI and Contact Centre Operational teams.
• Analyses and reviews current business operations...
appcast.io -
iSON Xperiences-Randburg
The purpose of the Team Leader: Outbound Sales is to lead, supervise, coach and mentor high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service...
iSON Xperiences-Randburg
Contact Centre Team Coach Based in Randburg  The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals...
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