IT Support Engineer

Strong knowledge of Microsoft Windows and Mac OS. Knowledge and experience working with cloud solutions – Office-365, Share Point, Okta, MS Teams, Zoom, etc.

• Provide comprehensive IT support to ±60 employees in the North American region.
• Install, configure, and maintain computer systems, peripherals, and software applications
• Assist in the onboarding and offboarding processes for employees, including provisioning and deprovisioning of IT resources.
• Working with vendors for shipping end-user’s equipment / Laptops.
• Managing and supporting end users cloud applications [MS Teams, O-365, Know B4, Zoom, Okta etc.].
• Communicating any issues or requirements with the IT team in Israel / Ukraine.

• 4+ Years proven experience in providing IT support in a professional environment.
• Strong knowledge of Microsoft Windows and Mac OS.
• Familiarity with hardware troubleshooting and software installation [Windows and mac OS].
• Knowledge and experience working with cloud solutions – _Office-365, Share Point, Okta, MS Teams, Zoom, etc.
• Customer service oriented with strong interpersonal skills.
• Ability to work well and collaborate with other teams of various skills, sometime in different time zones [independently and as part of a team].

• Networking and Security experience, working with Firewalls, VPN, and other security products [AV, EDR, DLP etc.].
• Knowledge and experience with Kandji [or other MDM system] for mac OS management.

• In case of emergency, ability to work outside the regular working hours / weekends.
• The work will be done remotely, on US time-zone, as a sole player [The rest of the team are in different time-zones.
• The job requires being 100% hands-on.
• The IT Engineer will be a part of the global IT team

Job Types: Full-time, Permanent

Experience:

• IT Support in Professional Environment: 4 years (Required)
• Microsoft Windows and Mac OS: 4 years (Required)
• Office 365: 4 years (Required)
• Share Point Support: 4 years (Required)
• MS Teams Support: 4 years (Required)
• Zoom Support: 4 years (Required)
• Networking: 4 years (Required)
• IT Security: 4 years (Required)