[ref. o04394702] Front Office Supervisor

Key Responsibilities:

• Oversee daily front office operations including guest check-in/check-out, reservations, and concierge services.
• Ensure the highest level of guest satisfaction by anticipating needs and handling inquiries or complaints promptly and professionally.
• Supervise, train, and motivate front office team members to deliver exceptional service.
• Assist with scheduling shifts and managing team coverage to maintain efficient operations.
• Handle cash, billing, and room charges accurately; ensure proper financial procedures are followed.
• Liaise with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
• Monitor front office supplies and equipment, placing orders as needed.
• Maintain a strong presence at the front desk during peak times to support the team and guests.
• Uphold hotel policies, procedures, and health and safety standards.

Qualifications & Experience:

• Minimum of 23 years in a front desk or customer service role, preferably in a hotel setting.
• Prior supervisory or team leadership experience is a strong advantage.
• Excellent communication and interpersonal skills.
• Proficiency with hotel management software (e.g., Opera, Protel, or similar systems).
• Strong problem-solving skills and the ability to remain calm under pressure.