Sales & Marketing Coordinator - Travel & Tourism Industry - Bryanston - Johannesburg - ref. a30370215

Job Description

Overview:

Our client, a leading global travel management company based in South Africa, specializing in touring, leisure travel, and sports tourism, is seeking a Sales & Marketing Coordinator to join their dynamic team. This is an exciting opportunity for someone with a background in the travel industry to support the growth of the business while working closely with the Sales and Operations teams.

The ideal candidate will have a strong ability to manage multiple tasks, assist in proposal development, support marketing initiatives, and maintain client and supplier relationships. This role is perfect for a candidate who is highly organized, with excellent communication skills, and an eagerness to contribute to the success of the business.

Key Responsibilities:

• Sales Support: Assist the sales team in writing and compiling sales proposals, primarily for the school travel sector, targeting new and existing customers.
• Client Proposal Management: Follow up on client proposals, keeping detailed progress reports and ensuring high-quality service delivery.
• Quotation Handover: Assist the sales team with the handover of quotations to operations once bookings are made, ensuring smooth transitions.
• CRM Management: Work with the sales team to maintain and update the CRM system, ensuring accurate tracking of proposals and monthly reporting.
• Marketing Support: Collaborate with the marketing team to create and compile content for newsletters, client social media platforms, and marketing campaigns.
• Product Development: Assist in reviewing existing client products and help develop new offerings, identifying new suppliers (e.g., DMCs).
• Client Relationship Management: Maintain and build client relationships, ensuring client expectations are met and proposals are delivered professionally and on time.
• Supplier Relations: Build and maintain good working relationships with existing and new suppliers, both locally and internationally.
• Administration: Handle administrative tasks, including document management, filing, and ensuring all proposals, itineraries, and costings are accurate.
• Travel & Events: Attend site visits, familiarization trips, and events when necessary to enhance product knowledge.

Qualifications & Expertise:

• Education: Matric or relevant tourism qualification.
• Experience: 3-5 years of experience in the tourism industry, with a focus on travel management, sales, or marketing.
• Technical Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint) and experience with systems used for compiling proposals and drafting itineraries.
• Attention to Detail: Ability to consistently produce high-quality proposals and documentation.
• Multitasking: Ability to manage multiple files and tasks while prioritizing effectively.
• Customer Focus: Proven experience in managing client expectations and delivering excellent customer service.
• Flexibility: Willingness to work long hours, weekends, and public holidays when necessary.
• Organizational Skills: Strong attention to detail and a structured approach to tasks.

Personal Attributes:

• Positive, flexible, and proactive attitude.
• High levels of accuracy and consistency in all tasks.
• Strong interpersonal skills and ability to work collaboratively with internal teams, clients, and suppliers.
• Enthusiastic about learning and development opportunities in the tourism industry.

Additional Requirements:

• Willingness to attend site visits and familiarization trips to gain a deeper understanding of products.
• Ability to attend exhibitions and trade shows as necessary.

To Apply:

If you are a motivated, detail-oriented individual with experience in the tourism industry and are looking to grow your career in a dynamic and expanding team, we encourage you to apply.

This position offers a market-related salary and the opportunity to work in a fast-paced and rewarding environment.