Retail Sales Assistant - Franschhoek

We are looking for candidates who align with our mission to carve out a place in the world that stands out from the pack, by providing exceptional service & understated, effortless style.

1. In-Store Customer Service:

• Greet and engage in-store customers in a friendly and approachable manner.
• Assist customers in selecting products, providing styling advice, and offering personalized recommendations.
• Handle customer inquiries, concerns, and returns professionally and efficiently.

1. Online Order Management:

• Process online orders promptly and accurately.
• Pack and prepare orders for shipping, ensuring items are carefully handled and packaged.
• Coordinate with shipping partners to ensure timely and reliable order delivery.
• Communicate effectively with online customers, addressing inquiries and resolving issues.

1. Sales and Upselling:

• Promote products, special offers, and loyalty programs to in-store and online customers.
• Suggest complementary items to enhance the shopping experience and maximize sales.

1. Visual Merchandising:

• Maintain an attractive and organized store environment, including display setups and window displays.
• Photograph products for online listings, ensuring accurate representation and quality visuals.

1. Stock Management:

• Assist in receiving and organizing merchandise shipments, both for the store and online inventory.
• Update online product listings with accurate information, pricing, and availability.
• Monitor in-store and online inventory levels and communicate restocking needs.

1. Cash Handling and Online Transactions:

• Process in-store customer transactions using the point-of-sale system.
• Assist online customers with payment and checkout issues as needed.

1. Store Operations:

• Keep the store and storage areas clean, tidy, and organized.
• Collaborate with team members to achieve store and online sales goals.
• Participate in staff meetings, training sessions, and learning initiatives.

1. Online Customer Engagement:

• Respond to online customer inquiries and messages promptly and professionally.
• Maintain a strong understanding of the boutique's online presence and customer interactions.

Qualifications and Skills:

• High school diploma or equivalent (relevant education in fashion or retail is a plus).
• Previous retail or customer service experience, including online order management, is preferred.
• Passion for fashion and a keen sense of style.
• Strong interpersonal and communication skills, both in person and online.
• Comfortable with technology, including point-of-sale systems and online platforms.
• Detail-oriented and organized.
• Flexibility to work varied shifts, including weekends and holidays.

Must be prepared to work weekends, commute to &/or live in Franschhoek Western Cape, South Africa.

Experience:

• Retail: 2 years (Required)

Application Deadline: 2024/10/21