Front of House Manager

KEY FOCUS AREAS

• To assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail and the Spa.
• Meet with the General Manager and Hotel Manager as required and update on property operations.
• To maintain and ensure the good will of the brand at property level.
• To be a key ambassador of the property and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
• To ensure the developed set of the brand and property standards are upheld and maintained.
• To ensure the departmental management personnel of the property is up to standard, ensuring a streamlined and effective structure in line with hospitality trends.
• To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
• To assist in achieving the best procurement agreements for the property and the brand
• To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

• To implement training and facilitate the use of the brands appointed internal and external trainers.
• To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
• To drive and monitor the effective implementation and execution of Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

• Assist in establishing and supporting community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

• Sound experience in senior Hospitality Front of House Management positions minimum 3 years.
• A Qualification in Hospitality Management.
• Sound knowledge of MS Office Suite.
• Sound experience and proven track record of having made targets.
• Sound product and market knowledge, including international trends.
• Sound knowledge of product and supply.
• Valid Code 08 drivers license and own reliable transport essential.

• Excellent attention to detail.
• Guest focus philosophy, living the brand and driving the brands experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills tolerance, patience, and care, ability to receive constructive feedback openly.