Call Centre Team Leader

Developing key client relationship and maintaining current relationships, with Melrose Arch Tenants

• Logging of all Maintenance Related Issues
• Logging of all Security Related Issues
• Controlling Service Contractors
• Assisting Patrons/Visitors/Tenants/Contractors/Delivery Personnel with inquiries
• Recording of CCIMS Building Inspections
• Tenant Courtesy Calls
• Recording of Retail Opening and Closing Times
• Emergency Assistance
• Ensure processes and systems are in place to maintain and improve customer service delivery;
• Ensure that the company complies with relevant legislation and other similar requirements;
• Administration reporting and logistics:
• Achieve target from time to time identified measures;
• Preferred qualifications/attributes/skills:
• Monthly and weekly reports
• Investigation Reports and Crime Register

Preferred Qualifications/Attributes/Skills:

• Grade 12 (Matric) qualification or relevant qualifications;
• Relevant experience in a similar position;
• Good interpersonal skills and strong administration skills;
• A good working knowledge of MS Office (Word, Excel and outlook);
• Must be able to work under pressure, meet deadlines and adapt to regular change;
• Clean disciplinary, criminal and credit record;
• Drivers licence and own reliable transport;
• A vision and understanding of audible filling for ISO Audits;