Industrial Seals Customer Service Rep - OEM - Jet Park

apartmentJob Masters placeJet Park calendar_month2025/04/21

Industrial Seals Customer Service Rep Jet Park

Customer Service Representative (CSR) position in an OEM company that supplies industrial seals, the technical requirements would need to ensure the representative has both customer service and industry-specific knowledge.

Combination of product knowledge, customer service skills, and technical expertise is critical for delivering the high level of service customers expect in a specialized industry like industrial seals.

Minimum key technical skills and qualifications required:

Product Knowledge: Understanding of Industrial Seals: Knowledge of different types of industrial seals (e.g., elastomeric seals, hydraulic seals, pneumatic seals, rotary seals, etc.) and their applications in various industries (automotive, manufacturing, aerospace, etc.).

Seal Materials: Familiarity with materials used in seals, such as rubber, metal, PTFE, or composite materials, and how material properties affect performance.

Seal Design & Function: Understanding how seals work, how they are designed, and how they prevent leakage or contamination in different systems (pressure, vacuum, temperature extremes).

Technical Communication Skills:

Technical Problem Solving: Ability to assist customers in identifying issues with seals, troubleshooting failures, and recommending the appropriate solutions.

Product Specifications: Knowledge of seal dimensions, tolerances, and performance standards (e.g., ASME, ISO, DIN) to explain and suggest the right products to customers.

Technical Writing Skills: Ability to communicate effectively in written form (e.g., responding to emails, creating reports) about technical issues or product details.

ERP and CRM Systems: Experience with ERP Systems: Ability to use ERP (Enterprise Resource Planning) systems to process orders, check stock levels, track shipments, and manage customer accounts.

CRM Software Knowledge: Proficiency in CRM (Customer Relationship Management) tools to manage customer inquiries, complaints, and follow-up communications.

Industry Standards & Regulations: Knowledge of Industry Standards: Familiarity with standards and certifications specific to seals and the industries they serve, such as ISO 9001, FDA regulations for food-grade seals, or automotive industry standards.

Quality Control and Testing Knowledge: Understanding of the processes involved in testing seals (e.g., leak testing, pressure testing) and quality control procedures.

Sales and Order Management: Quoting and Pricing: Ability to interpret and provide quotes based on technical drawings, customer requirements, and the companys pricing structures.

Order Handling and Processing: Knowledge of order fulfilment, including custom orders, and ensuring timely delivery of products.

Technical Drawings: Ability to Read Blueprints: Competency in reading technical drawings and interpreting specifications for seals.
Troubleshooting and Customer Support: Troubleshooting Skills: Ability to provide technical support to customers in case of product failures, including suggesting alternatives or adjustments.

After-Sales Support: Ability to follow up with customers to ensure satisfaction with products and services, handling any complaints or issues related to seal performance.

Basic Engineering Knowledge: Engineering Fundamentals: A basic understanding of mechanical engineering principles, including pressure, flow, and material properties, will help understand customer needs and offer effective solutions.
Experience and Certifications: Relevant Experience: Previous experience in a technical customer service or sales role within the industrial seals industry or a similar technical sector.

Certifications: Any certifications related to quality control, product management, or specific industry standards (e.g., Six Sigma, ISO) would be beneficial.

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