ICT General Manager

Position Description

Location: Cape Town

Position Purpose:

The role focuses on driving business growth, managing operations, and ensuring profitability while maintaining high levels of client satisfaction.

Minimum Requirements:

• Matric
• Bachelor’s Degree in Business Administration, Management or a related field. A masters degree is preferred.
• 10+ years of managerial experience, preferably in ICT or related sectors.
• Strong understanding of tender processes and government contract management.
• Proven track record in revenue generation and branch management
• Extensive experience in managing client and operational portfolios.
• Proven success in sales, strategic planning, and financial management.
• Strong leadership and team development experience

Duties and Responsibilities and Performance Outcomes:

• Monitor market trends and competitor activities to identify growth opportunities.
• Implement competitive pricing and operational strategies.

• Promote a culture of innovation by adopting new technologies and practices.
• Identify and implement operational improvements to enhance efficiency.

• Develop and oversee the branch budget, ensuring profitability.
• Monitor financial performance and implement corrective actions as needed.

• Prepare monthly and quarterly operational performance reports for the Managing Director and other Meetings.
• Track key metrics, such as project timelines, service quality, and resource utilisation.
• Provide insights on operational trends and areas for improvement.

• Lead and mentor the finance team, fostering a culture of accountability and excellence.
• Coordinate with other departments to ensure financial policies and practices are effectively implemented.
• Provide leadership to the Cape Town branch, fostering collaboration and innovation.
• Develop and Execute Strategic plans to achieve branch goals.
• Recruit, train, and mentor staff to build a high-performing team.
• Conduct performance reviews and support career development.

• Ensure adherence to all regulations, policies, and industry standards.
• Implement risk management strategies for sustainable operations.

• Manage all client services, including tender applications and government contracts.
• Ensure exceptional customer service and resolve client issues promptly.

• Drive revenue growth through effective sales strategies and relationship building.
• Set and monitor sales targets, account plans, and performance metrics.

Accountability:

• Responsible for the overall success, profitability and service delivery of the Cape Town branch.
• Achieve revenue and operational targets as outlined in the strategic plan.
• Maintain high levels of customer satisfaction and loyalty

Skills Required:

• Exceptional communication, negotiation, and interpersonal skills.
• Strategic and analytical thinking with the ability to develop and implement business plans.
• Proficiency in financial and operational management tools.
• Strong knowledge of ICT solutions and government tender regulations.

Package on Offer:

• Negotiable based on qualifications and experience