Compliance Officer Cleaning
Purpose of the Job: The Compliance Officer (C.O.) will report to the Key Accounts Manager. The primary responsibility of the C.O. is to co-ordinate and manage the operation of all aspects of the existing business Portfolio of Cleaning Contracts and any subsequent or future contract in the region area.
Reporting: The Compliance Officer will be reporting directly to the Key Accounts Manager.
COMPETENCIES: Excellent People Management skills Proven negotiation and influencing skills Excellent verbal and written communication skills Minimum Matric or extensive relevant experience 5 years Cleaning Management experience in a similar environment on middle management level Relevant operations and people management experience
MINIMUM REQUIREMENTS: Strong people skills and knowledge or Industrial relations. Strong on client relationships and strong communication skills. Leadership skills Attention to detail Sense of urgency Problem solving experience Be flexible and adaptable Able to work independently and under pressure.Drivers License Code 08 4-5 years in Corporate Operations Computer Proficiency
KEY RESPONSIBILITIES: Enforce the Companys Disciplinary Code of Conduct To control the financial and resource management of the contracts allocated to you To manage quality standards and to control contract costs To provide professional and technical advice specific to Facilities Management Services to departments, committees and external agencies as approved by the company To ensure the work is compliant with professional standards, within devolved budgets and meets Service Level Agreements (SLAs) via sound and accountable management systems To lead change and assist in the delivery of excellence in customer service and professional Facilities Management delivery, instilling a culture of continuous improvement To liaise, co-ordinate and represent the service and company as a champion for customer service.To build a reputation for best in-class Facilities Management for customer service within all the sites allocated to you Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLAs