[ref. n21840901] Customer Service Agent

Job Description

MSA Outsourcing Solutions is seeking a detail-oriented and passionate Customer Service Agent to join our dynamic team. In this role, you will be responsible for delivering exceptional service to our customers and ensuring a positive customer experience.

Responsibilities:

• Respond to customer inquiries via phone in a professional and timely manner.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot issues and provide effective solutions to customer problems.
• Identify trends in customer inquiries and feedback to improve service processes.
• Work collaboratively with other team members and departments to enhance the overall customer experience.
• Stay informed about company products, services, and promotions to provide the best possible assistance to customers.
• Identify and escalate complex or unresolved customer concerns to appropriate departments

• Previous call center experience dealing with a high volume of calls.
• Previous experience in customer service or a related role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in using computer systems and customer service software.
• Highly organized and detail oriented.
• Ability to multitask and prioritize tasks effectively.
• Patience, empathy, and a positive attitude towards customers.