Regional Pest Control Service Manager - Cape Town

Objectives:

• Display leadership skills through leading and developing a highly motivated team of pest control operators to provide world class service to our customers.
• To ensure the team and the company comply with all legislation and regulations.
• Drive productivity and best practice across the team, branches and region.
• Support General Managers and Regional Executives with day-to-day pest control operations.
• Liaise with branch service management.

Experience required:

• Sound Technical and Operational knowledge of working in the pest control industry
• 3 5 years specific experience in Food, Beverage and Pharmaceutical HACCP clients.
• Knowledge of Various HACCP standards not limited to (AIB, Woolworths, BRC, YUM, Pick n Pay, FSSC22000)

Role responsibilities:

• Infield support for Sales Consultants in terms of HACCP surveys and quotes.
• Ensure effective resource and route planning to maintain and improve service delivery
• Ensuring compliance with Health and Safety standards and processes at clients sites

Infield:

• Infield Assessment and training of Pest control operators working in the HACCP environment
• Ensure competency of the service teams in all aspects related to the delivery of pest control services within the HACCP environment and standards
• Identify training needs and assist in implementing the required training, including organising external training if and when required e.g. GMP for AIB clients

Roll out:

• Roll out new contracts related to Food, Beverage and Pharmaceutical sites.
• Pre rollout client meeting / engagement
• Confirmation of contract requirements
• Planning of roll out
• Ensuring stock, tools and equipment requirements
• Identifying the correct service colleague / team for the contract
• Ensure the team / PCO is aware of agreed commitments and requirements of the clients
• Ensure the services are installed timeously and correctly
• Manage the installation process end to end
• Ensure The teams / PCO are using the handheld scanner(s), and the site has been set up correctly on the systems and in line with Scope of Work and SLA
• Ensure HACCP file is correct and in place.
• Ensure reporting is in place from inception of contract
• Conduct client training on the Steiner portal
• Meet with client weekly during the roll out period
• Monthly reports for the client post roll out for a period agreed with branch management whereafter the branch will accept responsibility for the monthly reports and client engagements
• Assist branches with stock forecasts for upcoming installations

Customer engagement:

• Handling HACCP client queries
• Implementing innovation
• Agreeing processes as requests for process changes to assist with bespoke solutions per client and best in class per industry segment / industry type.
• Conduct customer reviews

Client Assistance:

• Assisting to ensure the client is "audit ready" immediately after roll out
• Ensuring the HACCP is correct and up to date
• Developing customer specific site maps and reports
• Looking for opportunities for continuous improvement
• Identifying opportunities to innovate systems, processes and potential new products / services
• Problem solving

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