Front Office Manager
Wild Dreams Hospitality Stellenbosch
The Front Office Manager will ensure smooth and efficient operations in the department through prompt, effective, and proper reservation service to achieve maximum room revenue by meeting or exceeding the revenue target. Supervise and train the reservations team, switchboard, reception and night staff.
Implement policies and procedures. Forecasting, budgeting and reporting responsibilities. Along with managing the Hotel, Homestead and Local Restaurant Reservations while providing exceptional service and communication to guests.
Candidate Requirements:
- Matric / Grade 12
- Hospitality diploma or degree
- Must have 2-3 years of experience in a similar position
- Must be fully computer literate and have worked on booking systems
- Proven ability to build and maintain good relationships
- Service focused personality is essential
- Previous leadership experience required and be able to lead and motivate a team, believe in a strong team culture and set the scene for high performance
- Must have great communication and strong networking skills
- Must be able to develop and implement operational goals, policies, and procedures
- Able to do Forecasting and Reporting
- A professional well-groomed individual
- The ability to stay organized and maintain composure under pressure
- Must be a self-disciplined, self-confident, and self-motivated
- Must have strong organizing skills to effectively carry out requirements of scheduling, stock orders, and control and service standards. This a live out position
- Have high standards of honesty, courtesy, consideration, punctuality and impartiality
This a live out position
Phoenix RecruitmentStellenbosch
Duties:
Supervising the daily front desk activities according to the set guidelines
Prioritising and delegating of daily work responsibilities to front desk staff.
train and guide front desk staff to provide quality customer services.
Managing...
Wild Dreams HospitalityStellenbosch
The Front Office Manager will be responsible for overseeing the reception and guest services at this prestigious Estate. This role requires exceptional organizational skills, a warm and welcoming demeanor, and a commitment to delivering unparalleled...
Phoenix RecruitmentStellenbosch
Responsibilities:
Able to carry out and complete all duties.
Responsible of a guest relations officer, night auditor and duty manager.
Ensure that all guests needs and complaints are responded to quickly and efficiently.
Brief all colleagues daily...