Traditional Timeshare Sales Manager

Job Overview:

Extensive travel across resorts is a key part of this role.

Key responsibilities:

Sales Strategy and Planning:

• Develop and implement Ownership sales strategies to achieve sales targets country wide.
• Drive opportunities that bring valuable & exciting sales campaigns and promotions across the various provincial teams

Team Management:

• Recruit, train, and manage a team of sales representatives.
• Provide coaching, mentoring, and performance evaluations for the sales team.
• Set sales goals and monitor team performance to ensure targets are met.

Customer Relations:

• Build and maintain relationships with potential and existing customers.
• Conduct presentations and tours of timeshare properties to prospective buyers.
• Address customer inquiries, concerns, and complaints to ensure satisfaction.

Sales Operations Management:

• Oversee the entire sales operation for time share, and ownership sales across SA.
• Ensure compliance with all legal and regulatory requirements related to timeshare sales.
• Oversee contracts, documentation, and payment processes.

Marketing and Promotion:

• Collaborate with the marketing team to develop promotional materials and campaigns.
• Attend industry events, trade shows, and networking opportunities to promote timeshare properties.

Market Analysis:

• Conduct market research to identify trends, competition, and potential opportunities.
• Analyse sales data and reports to measure the effectiveness of sales strategies and adjust as needed.

Financial Management:

• Prepare sales forecasts and budgets.
• Monitor sales expenses and ensure they are within budget.
• Report on sales performance to senior management.

Compliance and Ethics:

• Ensure all sales activities adhere to company policies, industry regulations, and ethical standards.
• Stay informed about changes in laws and regulations affecting the timeshare industry.

Training and Development:

• Develop training programs for new and existing sales staff.
• Keep the team updated on new products, sales techniques, and industry developments.

Innovation and Improvement:

• Identify opportunities for improving the sales process and customer experience.
• Implement new technologies and tools to enhance sales operations.

Experience

Sales Leadership:

• 5 – 10 years experience in a sales leadership role, preferably within the hospitality, timeshare, or vacation club industry.
• Demonstrated success in leading and developing a high-performing sales team.

Market Expansion:

• Experience in expanding sales operations into new markets, including identifying opportunities, establishing offices, and building relationships with local partners.
• Proven ability to drive growth in both established and emerging markets.

Call Centre Management:

• Experience managing inbound and outbound call centres, including setting up processes, training staff, and implementing incentive programs.
• Familiarity with call centre technologies and best practices for maximising efficiency and sales outcomes.

• Proven experience in sales leadership, preferably within the hospitality or timeshare industry.
• Strong strategic planning and organisational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage and develop a team effectively.
• Familiarity with call centre operations and lead management systems
• Relevant Sales & Marketing certifications to support a Leadership position
• Diploma / Degree in Marketing, Business management advantageous