Customer Success Consultant - Accounting exp

Customer Success Consultant (POS24087)

Somerset West

R18 000 to R 23 000

Requirements

Youre passionate about great customer experience, making complex things simple, all while improving our clients lives in the process

1+ years of experience in an account management, customer success or online training in the software industry

A track record in property management

Phenomenal interpersonal skills that allows you to easily build new relationships

Ability to work under pressure

Tech savvy

Responsibilities:

Drive and own the new client onboarding journey

Develop and foster strong client relationships with ease to properly understand the clients business needs and ensure optimal adoption of our software

Management of data migration from clients previous solution

Online training sessions on our software

Regular client usage audits and consultation sessions to optimally use our solutions

Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate

Handle and resolve customer requests and complaints.

Minimize customer churn by pro-active client consultations

Improve customer experience through product support in product design and product development.

Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions

Closing Date: 30 April 2024