IT Monitoring Manager

Qualifications and Experience Required:

• Matric
• IT Degree/Diploma or relevant Qualification
• ITIL Foundation
• CCNA, MCSE , ManagEngine Products
• Experience with Network Management and Infrastructure support
• Network support LAN/WAN, WIFI Expertise
• +5 years team management experience

Responsibilities:

• Ensure best practices per device are set across all clients
• Dependency mappings are done correctly
• Taking ownership of the monitoring environment
• Wan/LAN latency monitoring
• Daily tasks and routines
• Certificate application on central server and probes
• Advise on where improvements can be made and assist with thismaan
• Best-known procedures / call logging, escalations
• Guidance and advice on APPMAN and Site 24/7
• Manage security solutions, for all monitoring tools
• Ensure monitoring standards are by Customer Policy
• Maintain all Customers monitoring tools daily
• Administer and maintain monitoring rules and alerts
• Manage all monitoring for network hardware and equipment, routers, switches, and other Network Devices, infrastructure, servers, applications, and websites
• Ensure reliable network connectivity the networks are monitored
• Monitor all monitored devices and applications performance
• Perform capacity monitoring of all systems for customers
• Real-time monitoring and analysis of all alerts
• Threshold-based monitoring for capacity and performance monitoring
• Monitor hardware failures and backups
• Ensure effective backups of configurations for monitored systems
• Create priority incidents, make follow-ups, and communicate the status to affected users