IT Monitoring Manager

apartmentData Centrix placeMidrand calendar_month 

Qualifications and Experience Required:

  • Matric
  • IT Degree/Diploma or relevant Qualification
  • ITIL Foundation
  • CCNA, MCSE , ManagEngine Products
  • Experience with Network Management and Infrastructure support
  • Network support LAN/WAN, WIFI Expertise
  • +5 years team management experience

Responsibilities:

  • Ensure best practices per device are set across all clients
  • Dependency mappings are done correctly
  • Taking ownership of the monitoring environment
  • Wan/LAN latency monitoring
  • Daily tasks and routines
  • Certificate application on central server and probes
  • Advise on where improvements can be made and assist with thismaan
  • Best-known procedures / call logging, escalations
  • Guidance and advice on APPMAN and Site 24/7
  • Manage security solutions, for all monitoring tools
  • Ensure monitoring standards are by Customer Policy
  • Maintain all Customers monitoring tools daily
  • Administer and maintain monitoring rules and alerts
  • Manage all monitoring for network hardware and equipment, routers, switches, and other Network Devices, infrastructure, servers, applications, and websites
  • Ensure reliable network connectivity the networks are monitored
  • Monitor all monitored devices and applications performance
  • Perform capacity monitoring of all systems for customers
  • Real-time monitoring and analysis of all alerts
  • Threshold-based monitoring for capacity and performance monitoring
  • Monitor hardware failures and backups
  • Ensure effective backups of configurations for monitored systems
  • Create priority incidents, make follow-ups, and communicate the status to affected users
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