Chinese Speaking Call Centre Agent (Luxury Hospitality / Travel - National and International)
A well known hospitality client is seeking a Chinese speaking Call Centre Agent to join their team in Johannesburg on a permanent basis.
Willing to work at the office, various shifts Monday to Sunday with 2 days' off (Support global market)
Qualifications and experience:
Matric
No less than 1 years' relevant experience in travel or hospitality in the call centre, international exposure
Chinese and English speaking
Great track record
Marathon days' experience
PLUS if familiar with Salesforce and Versonix Seaware
Key skills:
Reliable
Customer orientated
Problem solver
Attentive listening
Adaptable
Passionate
Key performance areas:
Responsible for guest journey (bookings and itineraries)
Able to engage with client on national and international level via various platforms
Drive continuous improvement on guest journey
Support Global Sales