Customer Service - USA Hours Cape Town
Dash BPO South Africa (Pty) Ltd Cape Town
Candidate
We are looking for an individual to join our operation as an agent. The basic function of this individual is to receive incoming calls and address all customer needs while adhering to company policies and procedures.
What the ideal candidate looks like:
- Previous customer support experience preferred
- Attention to detail so you may know when to escalate anomalies.
- High Energy and Engaging Personality
- Identify customers’ needs, clarify information, research every issue and provide accurate, valid and complete information by using the right tools
- Have a natural flair for making sales and a successful sales background.
- Have experience with working high end customers.
- Excellent communication skills are a MUST.
- Be humble as we sometimes get escalated for incidents that are outside of our control.
- Must be willing to work with Back Office and Chat Channels over and above the voice channel.
- Understanding of PCI Compliance
- Willing to work international hours with reliable transport as attendance is a major KPI.
- Sense of Urgency when there’s a crisis
- Build relationships and liaise with all support departments respectively.
- Able to follow communication procedures, guidelines and policies
- international Customer Service
- Neutral Accent – Non- Negotiable
- Strong communication skills – Non-Negotiable
- Typing
- Sales
- Strong active-listening skills
- Ability to display professionalism.
- Ability to multi-task
- Ability to manage time effectively.
- Ability to work with minimal supervision
Tower GroupCape Town
Our client is seeking Customer Service Agents who meets the following criteria:
Customer Service provides the first line of service to customers, assisting customers with the return of their rental vehicle, and with all other requests...
FempowerCape Town
The Customer Service Representative (CSR) Team Supervisor - German is responsible for leading a team of German-speaking CSRs, ensuring the delivery of outstanding customer service. You will oversee daily operations, guide and support your team...
Isilumko Staffing (JHB)Cape Town
URGENT: BPO Call Centre Agents needed
Our client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a USA Campaign.
You will be required to work night shift.
• Must reside in Cape Town...