Food and Beverage Operations Manager

This role requires a hands-on hospitality professional with a strong background in restaurant operations, guest experience, and team leadership. Ideally, a strong leader with a passion for training, operational excellence, and service delivery.

CANDIDATE REQUIREMENTS:

• Minimum five years of experience in an F&B operational management role overseeing multiple outlets.
• Proven track record in staff training and development, with the ability to coach and uplift teams to deliver exceptional service.
• Extensive wine and beverage knowledge: understanding of wine lists, bar operations, and beverage menu development.
• Strong leadership and team management skills: must be confident in leading, guiding, and driving a team of long-serving managers and waiters.
• Hands-on operational approach: must lead from the front, ensuring smooth service across all outlets.
• Exceptional organisational and problem-solving skills: the ability to manage multiple priorities effectively.
• Ability to implement and maintain SOPs to ensure consistency and efficiency.
• High-energy, can-do attitude, and proactive mindset.
• Strong knowledge of POS systems, stock control, and cost management.
• Ability to process data and deliver reports using Excel, Micros, and Sage.
• Willing to work flexible hospitality hours, including evenings, weekends, and public holidays.

RESPONSIBILITIES:

• Oversee the daily operations of multiple restaurant outlets and functions, ensuring service delivery.
• Develop and implement training programs for managers, waiters, and bar staff to elevate service standards.
• Recruit, onboard, and train new staff as required to ensure a high-performing and well-integrated team.
• Enhance beverage offerings by curating innovative wine, cocktail, and non-alcoholic drink menus
• Motivate, lead, and coach a team of managers and staff who are well-established in their roles, ensuring continuous growth and performance.
• Uphold and refine service SOPs, ensuring that guest experiences meet the highest hospitality standards.
• Work closely with the culinary team to align wine pairings with the culinary offering and enhance the overall guest experience.
• Take responsibility for stock control, ordering, and cost management to maintain operational efficiency.
• Ensure smooth guest relations and problem resolution in a fast-paced environment.
• Foster a positive, can-do work culture that drives performance, efficiency, and team morale.
• Maintain high hygiene and health and safety standards across all outlets.

This is a live-out role.