Inbound Call Centre Agent - Banking (3-month contract)
Isilumko Staffing (JHB) Johannesburg
Our banking client is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.
Qualifications and experience:
- Matric
- No less than 2 years' experience within banking / financial services customer care / inbound call centre
- BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics
- Clear credit record
- Clear criminal record
- Willing to work rotation shifts (8am
- 5pm / 9am - 6pm / 10am
- 7 pm). Alternate on Saturdays / Public holidays
- Basic and incentive
Skills:
- Communication
- Negotiation
- Objection handling
- Customer service
- Relationship building
Key performance areas:
- Attend to customer credit card queries
- Resolve queries in a timeous manner
- Overcome client objections
- Work towards reaching target
Greys PersonnelGermiston, 14 km from Johannesburg
are provided through inbound call center agents and liaisons with the life, tax, and billing departments
How to apply:
1. ...
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