Branch Manager (PE)

Managing the branch in a profitable manner and in line with DDS SA Vison, Value, Purpose and Strategies. Ensuring that budgets and KPI’s are met.

Responsible for Eastern Cape day to day Operations:

• Provides a work environment that brings about a harmonious work environment, positive energy, creativity and promotes teamwork among employees
• Set and maintain productivity, quality, cost, service delivery, safety ,morale and innovation standards,
• Meet all budgetary targets and KPI’s as set by EXCO,
• Prepare and manage the business’s operating budget,
• Make effective decisions to help the company run smoothly,
• Generate income for the Branch and make sure operations are run cost effectively,
• Effective management of costs,
• Reporting on DOD’s accurately and on time on a monthly basis to the Finance Department,
• Hiring, supervise and evaluate employees and their job performance,
• Maintain high level of administrative accuracy,
• Establish and maintain a healthy relationship with our customers,
• Provide customers with service that exceeds expectation,
• Directly oversees all inventory ( spares and assets ) of the branches and management of the warehouses,
• Ensure all customer projects run smoothly and most efficiently and that deadlines are met,
• Fleet control - done in line with the company Vehicle Policy and reporting platforms available,
• Ensure that you and your team conduct an accurate car stock take once a week,
• Continuous Training and development of all staff,
• Implementation of and continuous adherence to company policies and procedures,
• Visit the East London and George branches on a quarterly basis.
• Pro-actively leads continuous improvements based on outcomes from Root Cause Analysis investigations held from all losses (Quality, Vehicle , Finance, Safety , Downtime) incurred
• Attendance to OPS and Project Meetings and leads KPI performance discussions
• Responsible for ensuring adequate Safety and Security measures is in place for the Region

Qualifications & Experience:

• Matric
• Operations Management qualification.
• 4-6 years’ operations experience.
• 2-3 years’ administrative experience.

Skills & Knowledge Required:

• Attention to detail,
• Punctual & Deadline orientated,
• Problem solving skills,
• Ability to manage own time effectively,
• Good Telephone etiquette,
• Intermediate proficiency in Ms. Office.

Personal Attributes:

• Written Communication - The ability to express ideas clearly in memoranda, reports, letters or other documents with appropriate organization and structure, correct grammar and language and terminology that is adjusted to the characteristics and needs of the audience.
• Verbal Communication - The ability to express ideas effectively in individual or group situations (including non-verbal communication), adjusting language or terminology to the characteristics and needs of the audience.
• Leading Others - The ability to lead, motivate and empower others to reach organizational goals and to inspire others to work towards a desired future state.
• Conflict Management - The ability to effectively manage and resolve conflict situations in the workplace.
• Teamwork - A genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively.
• Business Acumen - The ability to understand the key business issues and relevant external factors impacting on the success of the organization.
• Drive and Commitment - The ability to set and achieve the highest possible standards of performance for oneself. Portrays a strong bias towards action.
• Tenacity - The ability to stay with a position or plan of action until the desired objective is achieved or it is no longer reasonably attainable.
• Negotiation - The ability to effectively explore alternatives and positions in situations that consist of many different opinions and objectives in order to reach outcomes that gain all parties support and acceptance.
• Persuasiveness - The ability to communicate in a convincing manner and to influence people.
• Planning, Organizing & Controlling - The ability to establish courses of action for self and/or others to ensure the efficient completion and control of work.
• Task Structuring - Plans, prioritizes and structures own work, seeks closure, achieves own objectives and manages own time.
• Analytical Thinking - The ability to identify causal relationships or use inference chains to break a large problem into manageable pieces in a systematic manner.
• Judgement - The ability to evaluate information, carefully consider a wide range of possibilities and display logical reasoning.
• Implementing Decisions - The ability to follow through on decisions and to take responsibility for the implementation thereof.
• Adaptability - The ability to maintain effectiveness when changes in the work environment take place.
• Motivation and Work Ethic - Must show enthusiasm and commitment in order to continually contribute towards maintaining standards of excellence. Must display a concern for fairness and justice. Must display high levels of integrity.
• Problem Solving & Decision Making - The ability to take initiative in routine decision-making and problem-solving situations is essential in order to make objective judgments. Must be able to cope with any problems and challenges.
• Identifies ill discipline within the Branches and ensures that all ill discipline is acted upon within the parameters of the company Discipline Code of Conduct.
• Responsible for managing relationships with landlords for the EC Warehouses and ensuring that monthly rental, utility payments and contracts is kept up to date