Quality Assurance Manager

The successful candidate will oversee the entire quality management system, drive continuous improvement initiatives, and ensure compliance with relevant standards and regulations.

Responsibilities:

• Food Safety Management:
• Maintain and update the organization's food safety management system.
• Handle customer complaints from receipt to resolution.
• Ensure that product release requirements are met and verified.
• Prepare and lead external audits, including FSSC 22000 and customer audits.
• Manage non-conformances through corrective and preventative actions.
• Schedule and chair food safety meetings and management review meetings.
• Conduct internal audits according to the audit schedule.
• Oversee the inspection and collection of certificates of conformance for received goods.
• Ensure employee training aligns with the Training Matrix.
• Implement and maintain the Food Defence Plan, Food Fraud Mitigation Plan, and Vulnerability Assessment.
• Hazard Control:
• Ensure that all control measures are validated, implemented, and verified for efficacy.
• Maintain accurate process flow diagrams and hazard analyses for all products.
• Ensure the Allergen Matrix is up-to-date and that all final product packaging materials comply with allergen declaration legislation.
• Prerequisite Programs:
• Plan, monitor, and verify daily and weekly cleaning activities.
• Ensure compliance with the microbiological testing schedule and aseptic sampling.
• Monitor Good Manufacturing Practices (GMP) throughout the facility.
• Ensure all suppliers are approved according to the Supplier Evaluation Process and maintain the Approved Supplier List.
• Quality Control:
• Verify online quality control activities, including OPRPs, CCPs, and final product weights.
• Manage retention samples, including collection, sorting, storage, and tracking.
• Conduct laboratory tests as needed, such as moisture, pH, and TPM.
• Procurement & Logistics:
• Arrange the courier of product release samples to customers.
• Order and issue consumables necessary for the quality assurance processes.

Key Skills:

• Strong knowledge of food safety management systems, such as FSSC 22000.
• Excellent problem-solving skills and the ability to handle customer complaints effectively.
• Proficiency in conducting audits and preparing for external audits.
• Ability to manage and train staff on quality control and food safety standards.
• Strong organizational skills, with the ability to manage multiple programs and initiatives simultaneously.
• Attention to detail, especially in maintaining documentation and records.
• Experience in managing a team and overseeing quality control operations.

Qualifications:

• Bachelor's degree in Food Science, Quality Management, or a related field.
• A minimum of 5 years of experience in a quality assurance role within the food industry.
• Certification in FSSC 22000 or similar food safety management systems.