It support technician

Your Matric, A+ and N+, Relevant IT Diploma or Certificate (Microsoft Certification Preferred) as well as minimum of 5 years working experience in Microsoft 365 Environment and Microsoft Azure Environment will enable you to:

Procedures:

• Implement instructions or requests in line with company procedures
• Support implementation of projects in line with company procedures
• Continuously update information in the assigned ticketing system
• Create and continuously update site documentation
• Fault tracking and reporting
• Regular feedback to internal stakeholders and line manager
• Educate employees regarding IT matters and Group policies, processes and standards

Processes:

• Facilitate support function in line with support and ticketing process
• Implement support in line with agreed service levels
• Educate employees about and enforce support and ticketing process
• Communication during the fault resolution process

Technology:

• End user support for all company services and infrastructure
• Identify any shortcomings and opportunities to improve infrastructure
• Identify and communicate any recurring problems
• Oversee technological infrastructure (networks and computer systems)
• Full working knowledge of Microsoft Office, including Word, Excel and Outlook

Financial:

• Support to IT Systems Administrator or IT Operations Manager
• On instruction - Provide cost information for any remedial actions proposed
• On Instruction - Facilitation of procurement in line with company finance processes.