Customer Service Agent - Technical Support USA Hours - Cape Town

About the Role:

If you love making people smile and enjoy solving problems, this role is for you!

Key Responsibilities:

• Provide exceptional service by addressing customer inquiries and resolving issues efficiently.
• Skillfully navigate customer information systems to assist with mobile plans, technical issues, and account details.
• Maintain a cheerful, upbeat, and professional tone during all interactions. Use light, non-controversial humor to build rapport and keep conversations engaging.
• Stay updated on products, services, and promotions to provide accurate information to customers.
• Assist customers with basic technical troubleshooting, ensuring they feel supported and confident in their mobile experience.
• Ensure every interaction is “delightfully transactional,” leaving customers satisfied and valued.
• Work closely with team members, clients and supervisors to ensure seamless service delivery and provide feedback to improve the service offering.

Skills & Qualifications:

• High School Diploma or Equivalent.
• Previous experience in customer service or a call center environment is a plus.
• Tech-savvy with the ability to troubleshoot mobile services and navigate systems efficiently.
• Strong verbal and written communication skills.
• Positive, happy attitude that can turn any situation into a pleasant experience for customers.
• Problem-solving skills with attention to detail.
• Ability to thrive in a fast-paced environment.
• A good sense of humor to keep conversations light and enjoyable while maintaining professionalism.
• Willingness to work flexible hours, including weekends or holidays as needed.

What We Offer:

• Competitive salary and benefits.
• Growth opportunities within a fast-growing company.
• A fun, collaborative work environment.
• Medical Insurance.
• Transportation incentives.
• A monthly performance bonus.

Please note if you do not get any feedback within 2 weeks, please deem your application unsuccessful