[ref. c39908721] Executive Housekeeper - Camps Bay
About us:
Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you.Where exceptional people and exceptional opportunity awaits.
Who We're Looking For:
We are looking for an Executive Housekeeper to join our team. The role of an Executive Housekeeper is crucial in maintaining the cleanliness, organisation, and overall ambiance of a hotel or hospitality establishment. The ideal personality traits for an Executive Housekeeper ensure they can effectively lead their team, manage operations, and deliver high standards of cleanliness and guest satisfaction.
Job Description:
To manage and control all Housekeeping standards laid down by the Company, maximising revenue and profits to agreed budgetary limits for Residential. Ensure that all Company policies and procedures are implemented and maintained. Continuous staff training and development.Residential modules to be developed, implemented and maintained. Maintain high service levels to ensure high guest satisfaction.
MINIMUM REQUIREMENTS
Qualification: Applicable Tertiary Qualification in Housekeeping/Hospitality Management.
Experience:
- Minimum of 2 years’ experience in the same or similar position
- Proficiency in Microsoft Office (Word, Excel and Outlook in particular)
- Opera Experience Advantageous
Unique Competencies: Managing Work; High Attention to Detail; Managing Conflict; Leadership and staff development
MAIN DUTIES AND RESPONSIBILITIES- To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors /function rooms /public areas are maintained.
- Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. Subject to levels of business the housekeeper will be expected to also service rooms.
- Ensuring the upkeep of vacant rooms.
- Replenishing brochures and paper goods throughout the bedrooms.
- Maintaining an orderly storeroom and trollies.
- Ordering inventory and housekeeping stock when required
- Do weekly and monthly stock takes
- Do monthly / weekly / daily housekeeping administration
- Do monthly project management for the finance department
- Maintaining and upkeep of the housekeeping staff files
- Ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion.
- Ensuring guest property left behind is logged and stored in a secure location for lost property.
- Resolving any guest problems or complaints when possible and ensuring management are kept informed.
- Action any maintenance requests in order to comply with the Guest House’s / Apartments’ established quality standards and ensure guest satisfaction.
- Do daily pre-arrival checks in guesthouse rooms / apartments
- Do daily inventory checks in guesthouse rooms / apartments when guests depart
- Must be willing to work hospitality hours and overtime when requested
- Carrying out any other duties as may be reasonably required by management
Minimum Requirements:
- Applicable tertiary qualification in Hospitality/ Tourism
- Minimum of 3 year's experience in the same or similar position
- Proficiency in MS office
- OPERA or similar PMS experience
Ready to Join?