[ref. i06862416] Cape Town - IT Business Analyst

Bridge the gap between business needs and technology solutions by collaborating with stakeholders, including business users, project managers, and IT teams, to gather, analyze, and document requirements, ensuring alignment with organizational goals.

Key Responsibilities:

• Requirements Gathering: Engage stakeholders to gather and document business requirements, translating them into technical specifications.
• Process Analysis & Improvement: Review business processes, identify inefficiencies, and recommend improvements.
• Solution Design & Documentation: Collaborate with IT teams to design solutions and create functional specifications and documentation.
• Collaboration & Communication: Act as a liaison between business users and IT teams, supporting project managers and presenting updates.
• Testing & QA: Assist in testing, user acceptance, and issue resolution.
• Project Management Support: Help with project planning, monitor progress, and ensure timely delivery.

Qualifications & Skills:

• Education:
• Bachelors Degree in Business Administration, IT, Business Administration, Information Technology, Computer Science or Engineering, or related fields.
• Technical Skills:
• Data analysis and SQL.
• Experience with BI tools (e.g., Tableau, Power BI).
• Familiarity with requirements management tools (e.g., Jira, Confluence).
• Basic knowledge of programming/scripting (optional).
• Experience with ERP/CRM systems (e.g., SAP, Oracle, Salesforce).

Experience (5-7 Years):

• Industry Experience:
• 5-7 years in business analysis or related roles (e.g., systems analyst, project manager).
• Experience in a specific industry (e.g., finance, healthcare, e-commerce) is beneficial.
• Project Experience:
• Experience in software development projects (requirements gathering, documentation, SDLC).
• Experience in managing change requests and impact assessments.
• Methodologies:
• Strong background in Agile (Scrum, Kanban) and/or Waterfall methodologies.
• Experience working in hybrid methodologies.
• Business Process Knowledge:
• Experience mapping and improving business processes.
• Ability to conduct gap analysis and propose IT solutions for process optimization.
• Collaboration:
• Worked with cross-functional teams (developers, testers, etc.).
• Ability to translate business needs into technical requirements.
• Problem-Solving:
• Conduct root cause analysis and provide data-driven insights.
• Suggest actionable IT solutions for business challenges.