Technical Warehouse Assistant

Your work will ensure the accuracy, functionality, and quality of products before they are shipped to customers or deployed in the field.

This role involves following technical specifications, using specialised tools and software to complete configurations efficiently, and ensuring that all stock movements are accurately recorded. You will also be responsible for troubleshooting issues, maintaining detailed records, and collaborating with other departments to ensure seamless operations.

We are looking for individuals who are highly organised, technically proficient, and thrive in a dynamic, hands-on environment. Strong problem-solving skills, attention to detail, and the ability to work both independently and collaboratively are essential for success in this role.

As a Technical Warehouse Assistant, you will play a critical role in ensuring the smooth operation of our distribution processes, directly contributing to customer satisfaction and the overall success of our warehouse operations. You will be expected to uphold operational efficiency, accuracy, and compliance while assisting with both technical configurations and general warehouse functions.

If you are energised by the prospect of joining ikeja, eager to hit the ground running, and motivated to contribute as a key player on our team, we want to hear from you!

Key Responsibilities

• Receive, check and record stock coming into the Distribution Centre.
• Configure all relevant hardware and ensure it is installation-ready.
• Assign job card numbers to each piece of equipment and create job cards timeously for operations.
• Physically place equipment into cages or shelving according to job requirements.
• Capture relevant inputs on ikeja’s internal systems.
• Update internal systems according to scheduled installations and maintenance jobs.
• Assist field teams remotely.

• Assist teams with equipment returns
• Track various equipment and update Stock Controllers accordingly.

• Assist in the daily capture of received stock.
• Record and track internal stock movement and stock dispatched to teams and clients.
• Assist in packing and distributing warehouse stock to ensure teams receive necessary equipment on time.
• Prepare stock for dispatch using the first in first out principle to field teams.
• Assist in conducting daily, weekly, and monthly stock counts to ensure accurate stock levels.
• Assist with housekeeping duties to maintain an organized warehouse.
• Update installation summaries on various internal systems.
• Assist field teams with any additional stock required.
• Work overtime two Saturdays per month, or as required.

• Execute any tasks directed by the DC Manager and/or Stock Control Administrator, based on operational requirements.
• Step in and assist with hardware-related duties when other team members are unavailable.

Requirements

Qualifications:

• Matric (Grade 12) or equivalent qualification.
• A relevant technical or IT certification (advantageous).

Experience:

• At least 1-2 years of experience in a technical configuration, IT support, or warehouse environment.
• Experience with hardware configuration, MAC address handling, or network setups (preferred).
• Prior experience in a warehouse, logistics, or stock control role (advantageous).
• Proven knowledge of working with Ubiquiti and Mikrotik.

Skills and Competencies

Technical Skills:

• Strong understanding of network hardware configuration.
• Ability to work with MAC addresses, serial numbers, and internal inventory systems.
• Experience with basic network setup.
• Familiarity with warehouse and stock management processes.
• Proficiency in working with Google Sheets or Excel.

Operational & Problem-Solving Skills:

• Strong attention to detail in stock tracking and configuration.
• Ability to analyze and troubleshoot basic hardware issues.
• Ability to multi-task and prioritize workload effectively.

Communication & Teamwork:

• Strong coordination skills to support both field teams and warehouse deliverables.
• Effective written and verbal communication skills.
• Ability to work independently and within a team.

Physical & Time Management:

• Comfortable with physical handling of stock and other warehouse tasks.
• Ability to work under pressure and meet strict deadlines.
• Willingness to work overtime when needed (including two Saturdays per month).

• The opportunity to grow both in your personal and professional capacity.
• Free ikeja internet at your home! (If you are in a coverage area) after successfully passing probation period.
• Health insurance and provident fund.
• Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply:

To apply for this role, please submit a resume outlining your experience and qualifications as part of this process.