[ref. e71262616] Johannesburg - Senior Receptionist / Practice Manager - Medical

Minimum requirements for the role:

• Minimum matric and previous experience having worked in a medical reception role is essential for the role.
• Previous experience working on Elixir-Live Billing Practice is preferred but not essential as training will be given.
• The successful candidate must be a team player with excellent people skills to deal with all levels of patients and visitors within the practice.
• Must be computer literate with basic excel skills.
• Must be good with figures as the person will be handling a lot of invoicing and pricing.

The successful candidate will be responsible for:

• Managing and coordinating all incoming calls and administration as well as deal with patients and visitors who have appointments with specialists in their rooms.
• Confirming and setting up appointments in person or by telephone or online and ensuring reminders of appointments are sent to patients.
• Keeping patient appointments on schedule by notifying specialists of patient's arrival or delays.
• Maintaining patient information by obtaining, recording, and updating personal and financial information.
• Recording and updating financial information, such as patient charges, controlling credit extended to patients, filing, collecting, and expediting third-party claims.
• Helping patients in distress by responding to emergencies.
• Liaising and coordinating with the physiotherapy management team and the reception staff.
• Overseeing the half-day receptionists and ensuring checking of inputs into the billing and appointment programme.
• Maintaining business office inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, scheduling equipment service and repairs.
• Assisting with the marketing of the practice, including on social media.

Salary package, including benefits, is highly negotiable depending on experience gained.