Operations Manager

Minimum requirements:

• Education/Certification: Matric.
• Additional related maintenance and centre management training is preferred.
• Five or more years of related experience, with at least two years of supervisory experience.
• Excellent understanding of Centre or Property management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.
• Must be able to communicate and speak in Afrikaans.

Personality Traits:

• Excellent leadership abilities.
• Able to organise, coordinate, and direct team activities.
• Strong problem-solving skills.
• Good communication skills.
• Able to use all related maintenance equipment and computer applications.

Duties and responsibilities:

• Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
• Assists Senior Management in developing short- and long-term goals and plans. Assists with long-term budget projections.
• Executes established operational goals and ensures that corporate-wide plans are complemented and supported.
• Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
• Assumes responsibility for the effective operations management of the Centre and facilities.
• Coordinates and arranges third-party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on a daily basis.
• Liaises with tenants regarding operational problems.
• Responds to emergency call-outs.
• Manages day-to-day operations and control of:
• Tenant complaints
• Security
• Air Conditioning
• Cleaning, Electrical, Plumbing, etc.
• Authorise invoices for payments.
• Issues tender documents.
• Calculates operational costs for charge-out to the tenants to ensure recoveries where appropriate.
• Manages space planning. Ensures that the Centre layout accommodates present and future operational and space requirements.
• Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
• Coordinates maintenance activities. Ensures that facilities are clean, well-maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
• Ensures that Centre operations are in compliance with established procedures, policies, regulations, and codes.
• Assumes responsibility for the security of all Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
• Identifies security threats and develops action plans for the prevention of incidents.
• Establishes and maintains security systems for the Centre and tenants.
• Monitors shops and businesses and responds to emergency calls.
• Establishes and maintains a security information network.
• Liaises with SAPS and local authorities.
• Plans the manning of the Centre and manages guards on duty.
• Determines the needs for security systems and equipment.
• Communicates with tenants regarding security systems.
• Develops and implements security devices.
• Creates security awareness amongst staff, tenants, and shoppers.
• Compiles budgets and controls expenditure.
• Establishes emergency plans.
• Assumes responsibility for ensuring the efficient and cost-effective administration of Centre operations.
• Develops and implements safety directives.
• Completes financial forecasting duties and generates and updates schedules for building expenditures.
• Creates safety awareness and trains staff in Health and Safety.
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
• Ensures that facilities operations are cost-effective, efficient, and within established budget constraints.
• Oversees the procurement of furnishings and equipment in accordance with budget planning.
• Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
• Ensures that all maintenance agreements and leases are current.
• Ensures that billing discrepancies are promptly tracked and resolved.
• Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.
• Effectively supervises Centre personnel, ensuring optimal performance.
• Provides leadership to assigned personnel through effective objective setting, delegation, and communication.
• Conducts regular meetings to ensure that personnel are well-informed of changes in policies and procedures.
• Discusses areas needing improvement.
• Assigns and coordinates personnel. Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals.
• Provides measurable feedback to assigned personnel and suggestions for improved performance.
• Formulates and implements employee corrective actions as needed.
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
• Assumes responsibility for related duties as required or assigned.
• Ensures that work areas are clean, secure, and well-maintained.
• Completes special projects as assigned.
• Reports on operational expenses, foot traffic, security incidents, etc.