German and Dutch Speaking Agents

Manage a portfolio of existing clients and accounts

• Always offer first class customer service
• Providing a variety of quotations to clients not favouring one airline/supplier
• Following up quotations each morning to ensure we have provided what was required and

• When a quotation is cancelled try to find out if there is anything we could have done

• Work with Business Account Managers to maximise opportunities and pass on relevant leads
• Working closely with both Ticketing and Finance to ensure reservations/tickets are issued

• Meet and exceed personal objectives in line with company KPIs and account SLAs
• Understand key products, services, and unique selling points
• Promote and support the values and behaviours and promote the company culture.
• Attend and participate in team meetings
• Identify any areas where in-house training would improve performance
• Attend airline training sessions

• Customer service orientation with a passion for exceeding expectations.
• Excellent verbal and written communication skills in English, Dutch and German.
• Strong experience of nett fares, including air passes and RTW fares
• Excellent travel industry and worldwide travel knowledge having preferably travelled

• Good CRS knowledge, Galileo preferable but cross-training can be undertaken
• Strong ticketing experience, including nett fares, reissues etc

• Minimum of 2 years' unbroken experience in customer service, preferably in an international

• Minimum of 2 Years experience within the travel, tourism industry, particularly tours and

• Proficiency in computer skills and internet navigation.
• Experience in a startup environment is a plus.
• Willing to work UK and US Hours, if required.

• Excellent organisational skills and the ability to work under pressure
• Express keen negotiating skills
• Strong problem-solving abilities with a proactive mindset.
• Demonstrated initiative and entrepreneurial drive.
• Exceptional attention to detail, providing accurate reports.
• A “lead by example” work ethic to drive first class customer service from the reservations

• Proficiency in multitasking and working to tight deadlines.
• Experience in navigating computer systems and internet platforms.
• Mature, confident, and resilient personality, thriving in a dynamic startup environment.

opportunities to the team.

You will be based in world class office facilities and supported by a dedicated, hands-on leadership