General Worker - Customer Services Deliveries - Cape Town (Epping)
Heineken International B.V. Cape Town
We Go Places! How about you?
Immediate Superior: Customer Services SupervisorLocation: Cape Town (Epping)
Function: Commerce
Sub Function: Sales - Ops
Type of Contract: Permanent
Reference Number: 107003
Closing Date: 25/10/2024
Purpose of the jobThe General Worker is responsible for providing support to the distribution process by performing a variety of manual tasks to ensure that distribution targets are met, and products are delivered to customers in a timely and efficient manner.
Key Responsibilities
- Report any defects, breakages, problems, and all stock shortage findings to the Driver.
- Suggest any improvements/innovations to Management which can save the company time or money.
- Attend to the accurate loading and off-loading of sprinters.
- Ensure that products are correctly packed into sprinters for safe transporting purposes.
- Adhere to Quality assurance (identify poor stacking, labelling, and packaging) to minimize breakages and losses.
- Handle company products with the necessary care.
- Obey instructions given by the Driver / Logistics Controller/Customer Services Supervisor, at all times.
- Ensure that loads are secure before a truck leaves the premises for delivery.
- Assist with general duties when on site. This includes but is not limited to; inserting a jockey underneath the trailer before it is loaded in the loading bay, hooking up trailers in the yard-to-yard horse for loading, unhooking trailers at loading bay, and sealing loaded trailers for delivery the next day.
- Liaise with the Controller or Manager regarding work-related issues.
- Attend to general housekeeping as per the designated areas.
- Adhere to company health and safety regulations.
- Wear Personal Protective Clothing as supplied by the company.
- Ensure that vehicles are kept clean at all times when requested by the Driver or Management.
- Carry out any ad-hoc tasks as instructed by supervisor.
- Ensure that Operational Costs cents per liter cost is contained through continual investigation and improvement of asset utilization.
- Follow the organizations policies and procedures and identify opportunities for continuous improvement.
- Minimum Grade 12 (Matric) Qualification.
- A minimum of 6 months experience in a same/similar position.
- Experience in the alcoholic beverages industry is a plus.
- Excellent customer service skills.
- A valid drivers’ license for a delivery vehicle (Code EC/ PDP).
- A commercial driver's license is an added advantage.
- Good verbal and written communication skills.
- Ability to work independently and as part of a team.
- Safe and responsible driving skills.
- Ability to operate delivery vehicles and load and unload products.
- Excellent customer service skills.
- Good verbal and written communication skills.
- Physically fit to handle the demands of the position.
- The ability to work under pressure and meet tight deadlines.
- The ability to work after hours and / or shifts if necessary.
- Ability to work flexible hours and to handle multiple deliveries in a fast-paced environment.
Deliver:
- Play to win & celebrate success.
- Deliver the goods.
Shape:
- Think consumer first.
- Make courageous moves.
Connect:
- Champion a culture of belonging.
- Learn, share & reapply.
Develop:
- Have real conversations.
- Embrace learning & growth.
You must be fully eligible to live and work in South Africa to apply.
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