Senior Billing Administrator

My client is looking for a Senior Billing Administrator to oversee and enhance their customer billing function, ensuring accuracy, compliance, and excellence across all billing processes.

This role is based in Sandton, Johannesburg North.

Key Responsibilities:

• Oversee the customer onboarding and billing administration process from start to finish.
• Accurately generate and dispatch invoices and statements to student accounts in a timely manner.
• Ensure billing accuracy, completeness, and compliance with statutory and internal policies.
• Manage an efficient and compliant revenue cycle and proactively resolve billing discrepancies via Fresh Service within SLA.
• Support revenue assurance initiatives through regular reconciliations and reporting.
• Monitor bursary and discount applications, ensuring timely processing and accurate tracking.
• Maintain and update customer records and billing data across all platforms.
• Collaborate cross-functionally to ensure seamless billing operations and a high-quality customer experience.
• Prepare and analyze monthly billing reports, highlighting areas of concern and recommending mitigation plans.
• Manage billing-related master data processes, including transfers, suspensions, and terminations.
• Ensure effective document administration and support month-end and year-end closing activities.

Requirements:

• Completed or Studying towards a Degree in Finance, Accounting or Business Administration.
• 3 years proven experience in a senior billing or finance administration role.
• Strong understanding of revenue cycle management and billing controls.
• Exceptional attention to detail and a commitment to data accuracy and process integrity.
• Comfortable working with service desk systems (e.g., Fresh Service) and ERP/CRM platforms.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to work independently while collaborating effectively with wider teams.