Telecoms/ICT Field Service Technician - 3CX Experience Essential
ICT Engage Centurion
The successful candidate will be responsible for configuring and installing VoIP PBX systems and providing a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing existing technical problems.
Key Responsibilities- Act as primary interface to all clients to resolve problems reported
- Respond to tickets on the system in a timely manner
- Provide troubleshooting and technical support via remote or onsite support
- Setup and install 3CX software prior to installations
- Install mobile application for 3CX system
- Support and maintenance of 3CX system after installation
- Setup and configuration of PBX phones prior to installation
- Support and maintenance of PBX phones after installation
- Troubleshoot VOIP issues
- Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
- Install and configure routing on ADSL and fibre lines
- Setup VPN"s and port forward on routers
- Make changes to routers as per clients requirements
- Do preventative maintenance on routers updates and scheduling reboots
- Log onto routers to check the current configurations thereof to make sure everything is up to standard
- Setup and install 3CX software on the phones and server
- A+ and N+ certification
- Experience networking and PBX systems
- Knowledge in structured cabling
- Good communication skills
- Problem solving skills
- Be dependable
- Have good time management skills
- Demonstrate professional attributes
- Complies with the companys vision and ICTGs policies and procedures
- Performs other tasks as assigned by management
- Medical Insurance
- Pension
- Personal development and training program
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