Call Center Manager
Business Capital Group Pretoria
We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets).
The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.
Minimum Requirements:
- Grade 12/Matric
- Bachelor’s Degree in Business or related field
- 5-10 years of management experience
- 10-12 years in collections or financial services
- Strong leadership and commercial awareness in unsecured collections and recovery
- Proficient in Microsoft Office and good communication skills
Key Responsibilities:
- Implement performance and consequence frameworks to address underperformance
- Develop and execute action plans for team development and retention
- Achieve collections and financial targets while optimizing productivity
- Manage performance, compliance, and team workload
- Regular client interaction and reporting on operational performance
- Ensure regulatory compliance and internal policy adherence
- Identify talent and nurture successors for future growth.
This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.
Aim Personnel ServicesPretoria
Call Centre Manager - Midrand - R23 000ctc...
Flair TMPretoria
Key Responsibilities:
Team Leadership & Performance Management
• Lead and manage a team of 40 call centre agents, including 3 team leaders
• Drive a positive, high-performance culture that fosters motivation and accountability
• Implement...
Professional Career ServicesPretoria
Employer Description
This Construction company is involved in Retail, Residential and township Developments.
Job Description
Your duties will encompass:
• Dictaphone typing.
• Booking vehicles, flights and accommodation.
• Organizing...