Call Center Manager

apartmentBusiness Capital Group placePretoria calendar_month 
We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets).

The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.

Minimum Requirements:

  • Grade 12/Matric
  • Bachelor’s Degree in Business or related field
  • 5-10 years of management experience
  • 10-12 years in collections or financial services
  • Strong leadership and commercial awareness in unsecured collections and recovery
  • Proficient in Microsoft Office and good communication skills

Key Responsibilities:

  • Implement performance and consequence frameworks to address underperformance
  • Develop and execute action plans for team development and retention
  • Achieve collections and financial targets while optimizing productivity
  • Manage performance, compliance, and team workload
  • Regular client interaction and reporting on operational performance
  • Ensure regulatory compliance and internal policy adherence
  • Identify talent and nurture successors for future growth.

This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.

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apartmentFlair TMplacePretoria
Key Responsibilities: Team Leadership & Performance Management  •  Lead and manage a team of 40 call centre agents, including 3 team leaders  •  Drive a positive, high-performance culture that fosters motivation and accountability  •  Implement...
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PAM 15062 - Admin Assistant – Pretoria

apartmentProfessional Career ServicesplacePretoria
Employer Description This Construction company is involved in Retail, Residential and township Developments. Job Description Your duties will encompass:  •  Dictaphone typing.  •  Booking vehicles, flights and accommodation.  •  Organizing...