[ref. g9917704] Spa Receptionist (5-star spa)

apartmentMiranda Forrester Spa & Beauty Placements placeCape Town calendar_month 
  1. Star SPA RECEPTIONIST

CAPE TOWN SEA BOARD - Atlantic Seaboard (Western-Cape) - South Africa

STARTING DATE: A.S.A.P / 01 December 2024

REPORTS to: Spa Director / Spa Manager

TRADING HOURS & SHIFTS:

  • Monday - Sunday including Public Holidays 07:00 - 19:00 (Open / Close Shifts apply)

REMUNERATION & COMPANY BENEFITS:

  • R10,500 per month GROSS
  • Monthly Retail Bonus Incentive
  • Promotional Bonus Incentive
  • Pension Fund / Medical Aid company contributions
  • Staff transport (morning & night)
  • Staff parking (if you have your own car)

MINIMUM REQUIREMENTS:

  1. Matric (Grade 12) / Senior National Certificate
  2. Spa Receptionist experience - essential and non neg
  3. Excellent command of English (speak & write)
  4. ESP / Bookings system confident
  5. Highly presentable and beautifully groomed
  6. Certificate or Diploma in Spa / Skin Care / Cosmetology or Somatology - BONUS
  7. Must reside within reasonable travel distance to Cape Town OR have your own reliable transport

EXPERIENCE:

  1. Reception experience in Spa / Salon or Cruise Ship
  2. Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
  3. Exceptional guest/patient relations
  4. Computer literate & skilled in booking software including ESP, Social Media & MS Office

KPI:

  • Conduct Spa tours
  • Digital communication with guests
  • Guest preparation for services
  • Attend to queries
  • Operate incoming calls, e-mails or walk-ins
  • Guest check-in & check-out
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