[ref. s79041824] Area Manager (Polokwane)

Reports To

Regional Manager / Director of Operations

Job Purpose

The Area Manager will lead and support store managers to achieve operational excellence and drive business growth.

• Develop and implement strategies to achieve sales targets and maximize profitability across all stores.
• Monitor and analyze sales performance, identifying opportunities for growth and improvement.
• Provide regular sales reports and forecasts to senior management.

• Ensure all stores are operating efficiently and effectively, following company policies and procedures.
• Conduct regular store visits to assess performance, provide feedback, and support store managers.
• Oversee inventory management, ensuring stock levels are optimized and shrinkage is minimized.

• Recruit, train, and develop store managers and staff, fostering a culture of high performance and continuous improvement.
• Conduct performance reviews and provide coaching and mentoring to store managers.
• Ensure compliance with employment laws and company HR policies.

• Ensure all stores deliver exceptional customer service, meeting or exceeding customer expectations.
• Address customer complaints and issues promptly, ensuring satisfactory resolutions.
• Implement initiatives to enhance the customer experience.

• Oversee the implementation of marketing and promotional activities in stores.
• Ensure visual merchandising standards are consistently maintained to attract customers and drive sales.
• Collaborate with the marketing team to develop and execute local marketing strategies.

• Manage budgets for each store, ensuring expenses are controlled and financial targets are met.
• Review financial statements and reports, identifying areas for cost savings and efficiency improvements.
• Ensure compliance with company financial policies and procedures.

• Ensure all stores comply with health and safety regulations, providing a safe environment for staff and customers.
• Implement and monitor loss prevention strategies to safeguard company assets.
• Ensure stores adhere to all legal and regulatory requirements.

• Bachelor’s degree in Business Administration, Retail Management, or a related field. (Preferred but not mandatory)

• Minimum of 5 years of experience in retail management, with at least 2 years in a multi-store management role.
• Proven track record of achieving sales targets and managing store operations.
• Experience in the retail clothing sector is highly desirable.

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Proficiency in using retail management software and Microsoft Office Suite.
• Ability to work under pressure and manage multiple priorities.

• Highly motivated and results-driven.
• Strong organizational skills and attention to detail.
• Customer-focused mindset.
• Ability to travel frequently between stores.
• Flexibility to work evenings, weekends, and holidays as required.

• The role requires frequent travel between stores within the designated area.
• The Area Manager may need to work beyond standard business hours to meet the demands of the role.