Operations Manager - Cape Town

If you have a strong background in technical support and operations and are ready to get your hands dirty while managing projects, wed love to hear from you.

• Leadership and Management:
• Supervise and guide the technical support team, providing direction, training, and assistance.
• Develop and implement operational strategies to enhance efficiency and performance.
• Coordinate with other departments to align operational activities with project goals.
• Technical Execution:
• Responsible for installation, configuration, and calibration of hardware components such as cameras, controllers, and access points according to technical specifications and site requirements.
• Conduct thorough testing and quality assurance checks to ensure proper functionality and performance of installed hardware.
• Troubleshoot and diagnose hardware and networking issues, utilizing advanced technical knowledge and diagnostic tools to identify root causes and implement effective solutions.
• Manage the setup and configuration of networking infrastructure, including routers, switches, and firewalls, to support reliable data transmission and communication.
• Provide high-level technical guidance and support during site upgrades, expansions, and system migrations to minimize disruptions and ensure successful implementation.
• Project Management:
• Oversee and manage installation teams, ensuring projects are completed on time and within budget.
• Develop detailed project plans and monitor progress to ensure smooth execution and timely completion.
• Client Communications:
• Serve as the primary point of contact for clients during installation projects, providing regular updates and addressing concerns.
• Collaborate with clients to understand their requirements and ensure installations meet their expectations.
• Documentation and Continuous Improvement:
• Oversee the documentation of technical procedures, configurations, and troubleshooting steps to facilitate knowledge sharing and support continuous improvement initiatives.
• Identify opportunities for process improvements and implement changes to enhance operational efficiency and effectiveness.

Qualifications

Completed Matric. Degree / Diploma will be advantageous

• Proven experience in a technical support or operations management role with a hands-on approach.
• Extensive proficiency in hardware installation, configuration, and calibration techniques.
• Strong understanding of networking principles, protocols, and technologies (TCP/IP, VLANs, DHCP, DNS).
• Hands-on experience with diagnostic tools and equipment for hardware and network troubleshooting.
• Demonstrated ability to analyze complex technical problems and implement effective solutions
• Excellent communication skills and ability to collaborate effectively with cross-functional teams.
• Relevant certifications in technical support, networking, or related fields.
• Experience with Hikvision hardware is a bonus.
• Ownership of a vehicle and tools is a bonus.

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.