[ref. o30898924] Customer Service Representative

Roles & Responsibilities:

• Responding to emails & whatsapps from parents and schools (keep emails >10 by 16h00)
• Allocating payments via email & whatsapp
• Answering phone calls and assisting with queries & requests from parents and schools
• Ensure tuckshops with windows POS systems connect their systems in the mornings (excl school holidays)
• Follow up with debtors regarding outstanding / overdue invoices
• Ensure debit orders are cancelled for parents whove cancelled their services
• Maintaining a spreadsheet containing details for parents with failed debit orders
• Reconciliations for tuckshops (where applicable) to ensure funds are allocated correctly
• Arranging photoshoots with schools and photographers so we can make cards for new students (annually)
• Communicate with tuckshop owners to ensure each tuckshops system is up to par for the new year (annually)
• Arranging date & time with tuckshops if systems need repairs, exchanging etc.
• Other tasks and requests from management
• Reporting problems to management such as technical issues etc.
• Keeping a spreadsheet with all these problems and investing when IT has them to ensure they are fixed
• Assisting with vending customers complaints / queries
• Following up with management regarding tasks that are outstanding
• Assist tuck shop owners with queries and requests
• Assist customers with phone calls and requests
• Daily management of office reception receive parcels, answering all phone calls and queries