Head Guide
Phoenix Recruitment Johannesburg
Duties:
Responsible for overseeing a team of field guides, ensuring the highest quality wildlife viewing experience for guests, maintaining safety standards, and often playing a key role in staff training, conservation efforts, and guest relations within the lodge or reserve; essentially leading the guiding operations and acting as the primary expert on the local ecosystem and wildlife.Meticulous in all aspects of Managing the guiding department
Manage, Oversee and Discipline staff in the guiding department
Staff training and development
Assist the Marketing team in managing social media content and submitting the monthly newsletters
Perform all administrative duties pertaining to the guiding department
Allocation of Guides to daily game drives
Staff scheduling and rosters
Manage daily game drives and bush walks
Follow up on CarTrack and monitor Guide Movements
Assist around the lodge in other departments if needed
Light concession work
Operational Stock control
Compile weekly and monthly reports
Have thorough technical knowledge and understanding of vehicles, operations and equipment
Perform Duty Manager shifts when necessary
Hosting guests and ensuring the service shift runs smoothly
Requirements:
Grade 12FGASA NQF 4 qualification or higher
Full Lead Trails and at least 3 years experience with guiding on foot (VPSA, ARH)
A minimum of 7 years of work experience on a Big 5 Game Reserve, with a minimum of 5 years working in a Luxury Lodge environment
A level 2 FGASA qualification or higher with theory and practical completed
Registered with DEAT and THETA in terms of improving his/her qualifications
Firearm competency
Track & Trails guide certificate
Valid first aid certificate
SASSETA Certificates
A valid South African Drivers license and PDP Experience
Self-disciplined, punctual and respectful. Mature and responsible.
Strong communication and interpersonal skills for international guests with diverse cultures. Must have an outgoing hosting personality.
Strong communication and interpersonal skills for staff, being respectful of their culture. A basic knowledge an African language is recommended.
Must be familiar with basic vehicle maintenance in order to communicate with the maintenance team to troubleshoot problems.
Must be familiar with how to drive in a variety of on- and off-road conditions.
Must be familiar with radio etiquette and able to ensure that radio conversations are kept short and direct, with no unnecessary chatter.
Good initiative to cope with difficult situations in a remote environment.
A valid first aid training certificate to handle trauma care, with Wilderness certification.
Well-spoken, well-groomed and presentable.
Strong leadership skills be an effective manager of the Guiding Team.
High standards of service excellence and a passion for the hospitality industry, environmental management and wildlife preservation.
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