Restaurant Supervisor - Luxury Game Lodge

Position: Restaurant Supervisor

Company: Luxury Game Lodge Location: Karoo, 2.5 Hours out of Cape Town, South Africa

About Us: Our established luxury game lodge, located amidst the breathtaking Karoo beauty, offers an unparalleled experience of elegance, comfort, and adventure. We take pride in providing a high-quality dining experience that celebrates local ingredients and exceptional service, encompassing breakfast, lunch, and dinner.

Position: Restaurant Supervisor

Job Description:

This is a unique opportunity to be part of a pioneering team in a stunning and unique environment.

Responsibilities:

• Supervise day-to-day restaurant operations to ensure quality and consistency.
• Develop and maintain high standards for food quality and guest satisfaction.
• Manage and train restaurant staff to deliver outstanding service.
• Oversee the setup and cleanliness of the dining area.
• Coordinate with the kitchen and other departments to ensure seamless guest experiences.
• Handle guest inquiries, complaints, and feedback professionally and efficiently.
• Monitor inventory and supplies to ensure readiness for service.
• Maintain a discreet and professional demeanour at all times.
• Ensure compliance with health and safety regulations.

Key Performance Indicators (KPIs):

1. Guest Satisfaction: Maintain high levels of guest satisfaction with dining services.
2. Quality Assurance: Ensure consistent quality in food and service.
3. Staff Training & Development: Implement effective training programs to enhance restaurant performance and service delivery.
4. Cost Control: Manage the restaurant budget to meet financial targets without compromising quality.
5. Health & Safety Compliance: Adhere to and enforce all health and safety regulations.
6. Inventory Management: Monitor and maintain optimal inventory levels to prevent shortages or excess.
7. Efficiency: Ensure timely and efficient restaurant operations to meet guest expectations.
8. Guest Personalization: Ensure personalized services that cater to individual guest preferences.
9. Team Collaboration: Foster a positive and productive work environment through effective communication and teamwork.
10. Maintenance Coordination: Collaborate with the maintenance team to address any issues promptly.

Qualifications:

• Proven experience as a Restaurant Supervisor or similar role in a luxury hospitality setting.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Up-to-date knowledge of restaurant trends and best practices.
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Diploma in Hospitality Management or a similar field is advantageous.

Benefits:

• Competitive salary.
• Opportunities for professional growth and development.
• A unique and picturesque work environment.

Interested candidates are invited to submit their CV and a cover letter detailing your experience and passion for hospitality.