Sales Team Leader

CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.

As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures.

Responsibilities: Team Leadership

• Provide strong leadership and mentorship to a team of sales representatives.
• Set performance expectations and objectives for team.
• Conduct team meetings communicating goals, strategies and updates.
• Motivate and inspire team to meet and exceed sales targets.

• Monitor and evaluate the performance of sales representatives through QA and

• Provide constructive feedback, coaching and training to improve performance.
• Develop and implement strategies to maximise sales and conversion rates.
• Identify areas for improvement and implement corrective actions needed.

• Maintain accurate and up to date records of team performance and individual metrics.
• Analyse data and trends to make informed decisions and adjustments to sales

strategies.

• Ensure that the team adheres to company policies, industry regulations and quality

• Conduct QA checks ensuring service quality.

• 2+ years’ experience as a Team Leader on a sales/outbound campaign
• Good career track record
• Excellent written and verbal communication
• Proven track record in meeting sales targe