Sales Assistant - Pretoria

apartmentThe Talent Room placePretoria calendar_month2024/12/25

Our client within the nursery environment is looking to appoint a Sales Assistant.

Welcome customers in a friendly manner, maintain floor appearance, and direct customers to products and goods. To interact in a meaningful manner with customers throughout the entire sales process. To perform quickly to respond to customer orders and provide excellent service.

To continuously sell products and services using solid knowledge to prospective clients. To operate petty cash and payment transactions promptly and accurately.

KPI's

Monthly sales targets
Daily scheduled sales re bookings
Quote-to-close-ratio
Turnaround time regarding emails
Customer satisfaction (no complaints)
Revenue per client
Client retention and growth
Petty cash reconciliation

Responsibilities

To attend to incoming calls within X4 rings
Be knowledgeable about the company’s products and to answer questions accurately
Identify prospective customers to discuss their needs for lead generation and conversion and set expectations
To emphasize the features of products to highlight/recruit new clients onboard, maintaining positive business relationships to ensure future sales
To maintain accurate and precise cash control regarding petty cash transactions
To attend to card payments accurately and ensure prompt filing of records
To attend to all administrative processes timely and accurately
To comply with all company policies and procedures, guidelines and standard operating procedures
To be always familiarized with Product Inventory
To do stock taking - and to communicate OR place orders for stock
To receive stock and shelve the products
To access the online QMS SharePoint accurately
To interact with service providers in a professional manner

Skills / Competencies

Excellent Team Player/collaborator
Very strong communication skills
Active listening skills
Being pro-active
Competitive/high achievement drive
Ability to multi-task
Strong goal clarity
Persistence, but subtle
Genuine desire to help and being optimistic
Commitment to quality customer satisfaction
Computer literacy skills

Requirements

Minimum qualification: Grade 12
Experience: 2-3 years in a retail sales and/or commercial nursery environment
Sales business acumen
Excellent customer skills
Computer Literate - MS Office Package

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