[ref. z2732022] Software Team Leader

The goal is to maximize IT’s value to the business.

You will report to the Chief of Staff, focusing on integrating technology with core business functions to enhance efficiency and productivity. Close collaboration with Improvement and Optimization teams is essential to identify pain points and develop solutions.

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• Develop objectives, policies, and strategies for software and IT operations.
• Select and implement technology to streamline operations and optimize business benefits.
• Design and customize systems to enhance customer experience.
• Hire, develop, manage, and evaluate IT resources.
• Oversee software development projects and ensure timely execution.
• Monitor technological advancements to maintain a competitive edge.
• Analyze cost, value, and risk of IT/software to provide strategic recommendations.
• Address service issues and complaints from stakeholders.
• Build and manage relationships with internal teams and external providers.
• Facilitate project scopes and ensure successful completion.
• Perform additional duties as required.

• Bachelor’s degree in Computer Science or a related field.
• 8+ years of experience in software development.
• 3+ years in a leadership or managerial role.
• Proficiency in JavaScript, TypeScript, Python, React.
• Experience with AWS (DynamoDB, Cognito, CloudFront, CloudFormations, Lambda, Redis), Quickbase, Zapier, Wuroo, ZenDesk, Teams.
• Expertise in developing, testing, deploying, supporting, and maintaining custom applications.
• Proven ability to manage projects within budgets and timelines.
• Experience leading teams responsible for critical technical systems.
• Strong understanding of data analysis, budgeting, and business operations.

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• Visionary Leadership – Ability to leverage digital innovations to drive business

• People Management – Strong skills in developing and motivating teams.
• Collaboration Communication – Effective in conveying technical concepts to nontechnical stakeholders.
• Decision-Making – Quick and informed decision-making in high-pressure environments.
• Change Management – Ability to manage and implement technological and organizational changes.
• Adaptability – Flexible in responding to technological shifts and business needs.
• Problem-Solving – Analytical and creative problem-solving skills.
• Integrity – High ethical standards in handling sensitive information.
• Resilience – Ability to manage stress and rebound from challenges.
• Innovation Continuous Learning – Commitment to staying updated with industry trends and emerging technologies.

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• IT/Software Expertise – Advanced knowledge of IT infrastructure, cybersecurity, and

• Strategic IT Planning – Ability to align IT/software strategies with business goals.
• Project Management – Proven experience managing large-scale IT/software projects.
• Financial Literacy – Understanding of budgeting and cost control for IT initiatives.
• Vendor Management – Skilled in negotiating and managing vendor relationships.
• Operational Efficiency – Ability to enhance business processes through technology.