Junior IT Helpdesk Support

In this role, you will assist users by troubleshooting basic technical issues and ensuring customer satisfaction through clear, professional support.

Key Responsibilities:

• Provide 1st Line support for IT queries via phone and remote access tools like TEAMviewer.
• Troubleshoot and resolve desktop, laptop, software, and network issues remotely.
• Assist users in diagnosing basic network and connectivity problems.
• Respond to IT support tickets, emails, and phone calls promptly.
• Document all support interactions in the helpdesk ticketing system.
• Escalate complex issues to senior IT staff when necessary.
• Maintain high levels of customer satisfaction through clear communication and follow-up.

Requirements:

• CompTIA A+ and Network+ certifications.
• Excellent verbal and written communication skills in English.
• Ability to provide telephonic and remote support using tools like TeamViewer or similar.
• Basic knowledge of Windows OS, Microsoft Office, and networking troubleshooting.
• Strong problem-solving skills and ability to work under pressure.
• Good organizational and time management skills.

Preferred Qualifications:

• Previous experience in a helpdesk or remote support role
• Familiarity with remote access tools, Windows servers, and Active Directory is advantageous.
• Willingness to learn and adapt to new technologies.

What We Offer:

• Opportunities for professional growth
• A supportive and collaborative work environment.