Receptionist

Job Title:

Receptionist

Reports To:

Business Owner

Purpose of the Role:

To provide a warm, professional first point of contact for visitors and clients, while efficiently handling front-desk operations and supporting administrative functions across the business.

Key Responsibilities:

• Greet and welcome visitors, clients, and staff in a friendly and professional manner.
• Answer and direct incoming phone calls promptly and accurately.
• Manage the company’s reception area to ensure it is tidy, presentable, and professional at all times.
• Receive, sort, and distribute mail and deliveries.
• Manage appointment scheduling and meeting room bookings.
• Provide general administrative support such as filing, photocopying, scanning, and data entry.
• Maintain office supplies inventory and place orders when necessary.
• Assist with onboarding of visitors and issuing of security badges or passes (if applicable).
• Handle queries or direct them to the appropriate departments.
• Maintain confidentiality and follow office protocols.

Qualifications Required:

• Matric (Grade 12) required.
• Diploma or certificate in Office Administration or similar (advantageous).
• Training in telephone etiquette or customer service is a plus.

Experience:

• 1–3 years of experience in a receptionist, front-desk, or administrative role.
• Experience with phone systems and office equipment (e.g., printers, copiers).
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Previous experience in a corporate or professional environment preferred.

Skills & Competencies:

• Excellent interpersonal and communication skills.
• Well-groomed and professional appearance.
• Strong organizational and multitasking abilities.
• High level of accuracy and attention to detail.
• Ability to remain calm and courteous under pressure.
• Punctual, dependable, and customer-service oriented.

Working Conditions:

• Office-based, typically Monday to Friday, 8:00 AM to 5:00 PM.
• May require occasional overtime for events or special meetings.
• Based at the company’s main office or reception area.