Internal Sales Representative

Our client is seeking a Internal Sales Representative to join their team.

Responsibilities:

• Processing of sales orders timeously (Data validation/capturing).
• Process and manage Claims and Return of Material Authorization (RMA).
• Processing and managing of quotes.
• Monitoring customer portals for new orders, claims and stock.
• Back-order maintenance and liaising with client. This will include stock updates, etc.
• Ensure order corresponds with the ranging document.
• Ensure orders correspond with minimum order value guidelines.
• Ensure invoices are not issued for out-of-stock products.
• Ensure customers receive invoices via email.
• Capture all unavailable or out of stock items.
• Track order delivers and rejections.
• Managing queries.
• Provide support to the finance function in the organization.
• Manage key operational reports and ascertain compliance with established key performance indicators.
• Maintain customers, customer master files, and sales records up to date.
• Schedule order extensions with replenishment department.
• Create invoices and other customer-facing documents.
• Communicate with relevant department buyers to prioritise certain orders or to plan opening orders for new stores or to assist with delivery date extensions.
• Customer and sales support - pricing, stock holding, deliveries lead times, claims, returns, queries, MOVs, MOQs, rounding profile.
• Provide support to Sales Manager, Key Accounts and other Sales Representatives.

Skills:

• Ability to work under pressure without supervision.
• Driven and self-motivated.
• Strong communication and interpersonal skills.
• Attention to detail.
• Problem solver.
• Good IT skills in Microsoft Office, especially in Microsoft Excel.
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.

Qualifications:

• High school education and diploma
• 4+ years experience in Wholesale Internal Sales
• Previous experience in a related sales position, retail or wholesale experience is strongly preferred
• Proficiency in Microsoft Office and CRM software