German-Speaking Customer Service Agent

• We're Hiring: German-Speaking Customer Service Superstar ?

Do you have a passion for solving problems and making customers happy? Are you fluent in German? We want YOU to join our dynamic team!

What You'll Be Doing:

• Resolving consumer complaints with precision and empathy
• Providing exceptional inbound and outbound telephonic support, including chat and back-office services
• Responding promptly and professionally to all customer inquiries, both written and verbal
• Offering customer support for travel-related queries (bonus points if you have knowledge of the airline industry!)
• Managing complaints and resolving them with integrity, accuracy, and great attention to detail
• Keeping up communication with the client and suppliers to ensure the best outcomes for customers

What We Need From You:

• 1+ years’ experience in the travel, tourism, or customer service industry
• Proficient in Microsoft Office and Google platforms
• Strong administrative skills with great attention to detail
• Excellent verbal and written communication skills (English and German)
• Problem-solver with the ability to de-escalate complaints professionally
• Ability to work under pressure and meet KPIs
• Culturally aware and able to maintain composure in difficult situations

Perks & Benefits:

• Salary: Attractive Package!!! Above market-related salary + additional benefits
• Transport Provided: Late shifts are covered with transport home after 6 pm
• Shifts:
• Early Shift: 10:00 AM – 8:00 PM
• Late Shift: 12:00 PM – 10:00 PM (South Africa time)
• Office Location: Long Street, Cape Town

What You’ll Get:

• Gain invaluable experience in a fast-paced, growing industry!
• Work in a supportive and diverse environment with opportunities for growth.
• Get to showcase your skills and make an impact on customer satisfaction.

How to Apply:

• Email