Contract Manager - Randburg - ref. t2555719

placeRandburg calendar_month 

We are seeking a highly motivated and experienced Contract Manager! The ideal candidate will possess a strong leadership background, a customer-centric approach, and a deep understanding of contract management principles. This role requires a proactive individual with a proven track record of exceeding targets and fostering a positive team environment.

Responsibilities:
  • Lead and manage a team of technicians, installer assistants, and customer service representatives, driving them to achieve departmental objectives and sales goals.
  • Provide exceptional customer service, building and maintaining strong client relationships, addressing concerns promptly and professionally, and identifying opportunities for upselling and repeat business.
  • Develop and maintain a comprehensive understanding of industry standards, practices, product details, and services offered.
  • Oversee all aspects of contract administration, including proposal/quotation submission, pricing, and account management.
  • Monitor department performance, analyze client feedback, and implement strategies to minimize recurring issues and improve service delivery.
  • Ensure adherence to all relevant industry regulations, restrictions, and laws.
  • Conduct regular inspections of work performed and customer service provided to guarantee quality and thoroughness.
  • Manage the recruitment and onboarding of new team members and subcontractors.
  • Mentor, train, and conduct performance reviews for team members, providing constructive feedback and fostering professional development.
  • Actively participate in the successful integration of new clients.
  • Ensure timely reporting and compliance with company procedures.
  • Achieve departmental revenue targets.
Qualifications:
  • Previous Contract Manager Experience (Ten Years)
  • Experience in Contract Law, (JBC, NEC and FEDIC)
  • Experienced in Managing Large Projects.
  • Proven experience in contract management and team leadership.
  • Excellent communication, interpersonal, and negotiation skills.
  • Strong customer service orientation.
  • Deep understanding of contract principles and best practices.
  • Ability to analyze data, identify trends, and implement effective solutions.
  • Proficiency in relevant software and tools.
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