Pipeline - Inbound Call Centre / Customer services (3-month contract)

apartmentIsilumko Staffing (JHB) placeJohannesburg calendar_month 

One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.

Qualifications and experience:

  • Matric
  • No less than 2 years' experience within banking / financial services customer care / inbound call centre
  • BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics
  • Clear credit record
  • Clear criminal record
  • Willing to work rotation shifts (8am
  • 5pm / 9am - 6pm / 10am
  • 7 pm). Alternate on Saturdays / Public holidays
  • Basic and incentive

Skills:

  • Communication
  • Negotiation
  • Objection handling
  • Customer service
  • Relationship building

Key performance areas:

  • Attend to customer credit card queries
  • Resolve queries in a timeous manner
  • Overcome client objections
  • Work towards reaching target
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